If you are a new dentist, one of the things you need to start working on is providing an excellent patient experience. You may have a great location for your office and a nice clinic for your patients. But if you fail to provide them with a good experience, then you can’t expect them to stay.
With all your competitors existing, it can be hard to gain the attention of people and earn their loyalty. By providing an excellent patient experience, it is not impossible to have your dental office buzzing with life in the coming days. Here are some practices you can consider doing to improve the experience of your clients.
Make your dental clinic easy to find.
You will find it hard to gain patients if people find it hard to locate your office. So make sure your office has clear signage. List your business online and provide essential information, such as the name of your dental office, contact details, and address. It is also a good idea to start your own website and social media pages. You can use these to let your target audience know your business exists, where you are located, and what services you have to offer.
Always be ready for any patient inquiries.
It is not enough that new patients know what services you have to offer. It also pays to showcase your talent so that you can earn their loyalty and trust. For example, for patients needing orthodontic appliances, make sure to explain clearly as to why they need one. Be patient in answering their questions and explain all the perks and risks of each. If you can confidently answer their questions and are accommodating enough, then you can make them stay as regular patients.
Make appointment scheduling easier.
Before, one can only book an appointment by going or calling the dental office. Now, you can take advantage of technology to make it easier for patients to schedule an appointment. For instance, if you have a website, offer online scheduling for those who wish to book an appointment. Make it easier for them to reschedule if they can’t make it on time. Also, encourage staff to remind clients about their appointments to avoid missed appointments.
Give your waiting room a makeover.
For most people, a dental office is a scary place. That is especially true for kids and people who had a bad encounter with their dentist. To ease their anxiety, give your waiting room a makeover. Make sure it has enough chairs, charging stations, free Wi-Fi connection, and complimentary drinks for the patients. If you cater to both adults and children, it would be best to have a separate area for both to allow other patients to relax and avoid annoyance.
Consider different payment options.
Dental services can be costly for some people. They may not have enough money to pay in cash. So be considerate and offer different payment options. This way, you won’t be losing a patient because they prefer online payments instead of cash and card.
Patient experience is crucial as it can affect your business in many ways. If you can provide quality patient experience, you can expect your patients to come back and recommend your clinic. You can easily ask for their feedback and reviews and even have that edge over your competitors.
